Refund policy

At The Bohlin Company, complete satisfaction is our priority. We stand behind our work and offer a 100% satisfaction guarantee on all standard purchases.

Items purchased through our website may be returned within 30 days of delivery, including standard catalog pieces made after an order is placed. Eligible website purchases may also be exchanged within 30 days of delivery. To initiate a return, please contact us directly for approval and instructions. Eligible items may be returned by mail or in person.

All returned merchandise must include a copy of the original receipt and be in the same condition in which it was received. Items showing signs of wear, use, or alteration will not be accepted unless deemed defective.

Individually commissioned custom pieces arranged directly with us are outside this website-purchase return policy. Their terms are agreed separately.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable unless there was an error with your order. Approved returns will be credited to the original form of payment.

Defective or incorrect items must be reported within 7 business days of delivery. All such items will be inspected prior to issuing a replacement, exchange, or refund.